Customer Service: Ready to Help You
How to Reach Us
You can call us:
-
Third-Party Originators: (888) LP ON WEB [(888) 576-6932].
Be sure to have your third-party originator (TPO) number handy when you call.
Tips for our new automated voice system Wholesale Lenders: (800) FREDDIE [(800) 373-3343].
Be sure to have your Seller/Servicer number handy when you call.
Tips for our new automated voice system
You can find your TPO number or Seller/Servicer ID number in:
- The Loan Prospector Feedback Certificate
- The user profile in LoanProspector.com
- The welcome e-mail you received when you became an approved Freddie Mac customer
If you need help locating your customer number, please e-mail us and include:
- Your full company name
- Your corporate office location
- Your tax ID (if available)
- A phone number where you can be reached.
Be sure to include "customer number look up" in the subject line. You'll receive a response within 24 hours.
Customer Service Hours
| Loan Prospector Customer Service Regular Hours | ||
Time Zone |
Days |
Hours |
| Eastern |
Mon-Fri |
8 a.m. to 8 p.m. |
| Central |
Mon-Fri |
7 a.m. to 7 p.m. |
| Mountain |
Mon-Fri |
6 a.m. to 6 p.m. |
Pacific |
Mon-Fri |
5 a.m. to 5 p.m. |
Holidays - Customer service is available every day during the hours listed above, with the exception of:
- New Year's Day
- Martin Luther King Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Tips for Getting Faster Answers
-
Question about a specific loan you've submitted to Loan Prospector?
You'll need the transaction number and Loan Prospector Key Number. Both appear on your feedback certificate. -
Third-party originators: Question about your password?
You'll need the user's PIN when you call customer service. The PIN is a 4-digit number selected by your administrator.