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Account Maintenance

Your single stop for updating, managing and maintaining your Loan Prospector account information.

Freddie Mac Seller/Servicers may also

All requests and account information submitted online will be protected via a Secure Socket Layer connection.

How to Change Your Password

  • Log in to Loan Prospector.
  • From the top navigation bar, select  "Change Password."
  • The Password Administration window will appear.
  • Type your current password in the "Input old password" field. Then type your new password in the "Input new password" and "Confirm new password" fields.

Note: Passwords must be 8 or more characters long, and must include a special character such as $, %, @, #, etc.

Don't Remember Your Password? Call customer service. You'll need your 4-digit Personal Identification Number (PIN). Freddie Mac uses PINs to verify the identity of users who request information over the phone or via email. Freddie Mac will only change a PIN if it has been compromised or if the PIN is not in the proper format.

Important Reminder

You must log in to at least once every 90 days to avoid deactivating your user ID.

Can't Read Your Billing E-mail Attachments?

Please send us an e-mail message. Be sure to include the word "Resend" in the subject line. To assist us in identifying the source of the problem, please include contact information for the person in your company responsible for managing your computer network.

We will respond to your message with a new attachment as quickly as possible before we draft your ACH account.

Helpful Hints:

Learn more about LP Invoice User-Level Information. We recently added more transaction-level details to your month invoice.

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